Monday, December 14, 2009

Reasons (stupid) People Call 911

The next time you see on the news that a 911 dispatcher has told someone to go eff themselves, you should understand why people call the police in the first place:

This morning, just over an hour ago, we had a mother call for an officer to come wake their kid up for school. Wow! This isn't the first time we've dealt with this family. They called for the same thing a couple weeks ago.

And just a couple days ago, they were arguing with their 12 yo bipolar son and he broke some stuff in the house. "He's 5'4" and 125 bls!" screamed the grandmother into my ear. "Do you know how much damage a kid that size can do?"

I'm thinking not much. But then again, I'm reacting from the point of view of someone who had great parents who taught me to respect them, and our house, when I was much much younger and as a result, didn't have to deal with a pre-teen that was "out of control."

Now, I know that people with bipolar disorder are prone to rage, and they can be difficult, but the parents do have to take some responsibility. At some point, they have to be the ones to make sure their kids with mental disorders are compliant with medications and don't have the opportunity to slip into the clycles of mania and depression, and all the rage that goes with it.

So we sent an officer. An officer that's responded to wake the kid up before which we saw as a precedent. We probably should have an intervention to tell the officer she's enabling this family. But what can you do? I guess we'll threaten to send her out to talk to kids who won't clean up their room or who don't eat all their vegetables.

I sent a private message to the officer that said we could ask the mother if she wanted us to stand by to make her kid eat breakfast as well, maybe dress him, wipe his ass when he poops, etc.

The worst part of this whole thing is that the mother and stepdad are bastards, and dote on the two kids they've had together while the 12yo from the previous marriage gets pushed aside. Even a normal teen would act out in this situation--let alone one with bipolar disorder. The stepdad has even been sighted for child abuse!

Unfortunately, when the mom called today, she did call on a non-emergency number so we couldn't even ask the officer to ticket her for misuse of 911. But one day...one day she'll slip up and call 911 for some nannying request like this and we'll have her right where we want her.

I only hope Social Services can get involved and save this kid from his horrible parents. In my best dreams, parents like this are sterilized so they can't turn anymore innocent kids into little delinquents with their crap.

But I digress.

When you hear on the news that a 911 dispatcher has been fired for telling a caller off, realize that most of the day, we get calls like this. Remember that 85% (this stat is an average from a number of publised reports by metro 911 centers about their calls just google 911 calls) of calls into 911--a number for life and death emergencies, are not emergencies at all (have no imminent threat of harm to a person or property let alone a threat that could cause loss of life or destruction of property).

We get calls looking for phone numbers for other police departments (presumably these callers can't read a phone book or the internet, or even use their own precious iPhones to look up the right number), people who lost their ticket and want to know what day they have to go to court, people who want to know the phone numbers for certain restaurants, people who want police to come and make McDonalds construct a better burger (one caller was actually recorded using the phrase, "I want you to enforce my Value Meal") and the like.

It's only three digits so that it can be dialed quickly during an emergency, no so it's easier to remember when you're too lazy to pick up a phone book.

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