Monday, November 8, 2010

A Jealous God

There are, I guess, some souls born too precious. God calls them home-back to His side, for He cannot bear to be parted from them.

Made a tape this morning of a family who called 9-1-1 when they discovered their 7 month old son was called to Heaven while he slept.

Tough day.

Sunday, October 31, 2010

Halloween...

It's Halloween 2010.
We got a call from probably the leading news channel in Denver this morning. Someone in the city has sent them a cell phone pic of a house with crime scene tape on it.
So one of their intrepid crime / police beat reporters called us to ask if we were working any kind of major events in the area.
The call taker says, "um no. are you sure it's not just halloween decorations?"
The reporter apologizes and hangs up the phone.
I wish we could have told him there was reports of a warewolf loose in the area.

We've already had half a dozen or more calls asking when Halloween starts, or when can people go trick or treating. They'll just get better. maybe there will be some edits to this post with some good calls from later in the evening.

Saturday, September 25, 2010

Weird

Today we got a pair of calls that were noteworthy for their similarities. We recieved both around 11am about 10 minutes apart.

Both were suicide attempts. One was successful and one was not.

The events were completely unrelated, and the streets were about 30 blocks apart, but the house numbers were the same. Just weird.

Friday, June 11, 2010

WHOA!

Two DUI calls at the same time with RP (reporting parties following) capped off with a nice traffic altercation near the more unsavoryof King Soopers in our great city.

What is it about storms that makes people say to themselves..."Hmm. I think I'll get shitfaced and go driving around."?

okay...followed by a 911 call for a woman who was at Pomona High School and was looking for their football stadium

"Give me just a moment ma'am while I consult my Life-and-Death-Emergency High School Events Schedule. Wait a sec...I didn't issued one of those probably cause they don't make them."

Sunday, May 2, 2010

It's Been a Slow Month

But today we had someone call the non-emergency line because they heard some suspicious noises last night. They thought they were fireworks. This morning, when they woke up, the found shell casings in the street in front of their house.

Yet again, another example of 1 to zero calls on actual gunshots. If we do get a call on it, it almost always turns out to be fireworks.

Sunday, March 28, 2010

The Twilight Zone

"baby daddy" used as a pronoun today "I, you, he, she, it, baby daddy, we, you, they, baby daddies--maybe they didn't have a direct translation for that in the Latin.

That woman was trying to report a disturbance that her brother was trying to avoid, but the way she described it, I had no idea who was fighting who, or who wanted to fight who.

"My brother's girlfriend's brother and baby daddy are trying to hurt my brother. They in a car that her brother's mom's or wait, his car was, it was her mom's car. Anyways...it's a white saturn."

This RP (reporting party) also used the word "ain'tin" as in, "There ain'tin nothin' I can do about it?" Sometimes you just wish there were minimum intelligence standards for dialing 9-1-1. I've heard 4 year olds save lives on the phone, but they were intellectual giants compared to this woman.

Later in the day a woman wanted the police to come and ask someone to turn down their stereo. It was being played too loudly, and the station to which it was tuned had "illicit" [sic] lyrics. The caller asked the person to turn it down but they refused.

The caller was afraid that if she pushed any harder to get the person to change the station to something a little less offensive, a fight would start.

Who would do that? Who would play music laced with obscenities so loud that it could cause this kind, little old lady, just home from church, no doubt, to have to say something? And then tell her to go away and that the channel wouldn't be changed as long as they were outside doing the yard work today?

Who would do that?

The caller's 20 yo daughter who lives in her own house. That's who. My RP was calling to report a noise disturbance coming from her own house.

Saturday, March 20, 2010

911 Education


Last Friday I had the pleasure of helping teach a 911 Program for kindergarten students. The program was an hour long. We introduced ourselves to the students, and then started a 15 min video with puppets talking about the things you'll need to know when you call 911. After the video we'd go back over the two most important things that the 6 year-olds would need to know if they ever had to call 911.

1) Your location: for the kids we tell them to learn their address because that is the place from which they are most likely to call 911. Mom or Dad suffer an accident and can't get to the phone or tragically some kind of disturbance occurs in the home and a parent or care taker is incapacitated. Six-year-olds generally don't leave the house unaccompanied, so it is unlikely that they'd have to figure out an address of some place other than their own house.

Also, if we know the address where help is needed, we can send police, fire, and medical all at once even if we don't know the exact nature of the emergency. We will get help there.

If, however, we can't figure out where they are, well, help might not get there. So the address is the most important thing to be able to give the 911 operator.

Technology does help some. Land line phones are usually loaded into a database that is connected to the 911 system so that your address is retrievable by the operator if needs be. Sometimes, these can be input incorrectly, or old address records could be attached to the new phone number you just got, and help could be sent to the wrong address.

Cell phones, do not show an address to which they are connected, and it takes several extra steps, and several extra minutes for dispatchers to hunt down the provider, call them and ask them for the subscribers' home address (assuming the emergency is happening there--usually we just go to the house hoping they are there, and if not, hoping that someone there knows where the person having the emergency might be) Most phones have gps location or systems that use the towers to triangulate the locations of the phone so if the line is open long enough, and it is still on, we can sometimes get the location of the phone by asking the phone system to transmit it's location.

In extreme cases, we can "ping" a phone. This means to use the towers that a cell phone is connecting to (even when it is not making a call) to ask for the phone's location. This only works if the phone is turned on. And it goes through the cell service provider which takes lots of time. Personally, I know of at least 1 case where a person threatening suicide actually committed suicide while dispatchers were dealing with cumbersome processes of faxing requests to and from the cell provider to get the phone's location.

2) Your Phone Number: Sometimes, in the middle of a call, the call can be dropped. Either the phone is dropped or unplugged or in the case of cell phones, signals are lost and the dispatchers connection to the scene is lost. Hopefully, we've gotten the address first and help is already on the way. But in the case of in-progress calls, we like to stay on the line to relay further information to the responding officers or medical, or fire personnel. If we have your phone number, we can always call you back to get more information.

I say this because most of the 6 year-olds we were teaching were able to, after just 30 minutes, tell me what the two most important pieces of information for the 911 operator were, and if they didn't know their own address or phone number, were able to express that they would tell their parent(s) to teach them those things.

So today I get a call from a 16 year-old. NOT a 6 yo, a 16 year old, who didn't know his own address. At the end of the call, I did ask him his age, and I hope that he picked up on the the incredulous tone to my voice because I did my best to let it come through.

Sunday, February 14, 2010

The Somnilarcenist

New legal defense: "I have 'mini-seizures' where I walk out of stores with out paying for things. But I'm completely unaware of doing it. I don't think I can be held liable for shoplifting if it occurs during one of my seizures."

So a guy calls today wanting legal advice. I told him I can't really give legal advice per se. But that I was familiar with many of our city statutes and if I couldn't answer his question, I could probably point him in the right direction.

His question was this: If someone has a seizure in public, can they be ticketed for mischief if they know they have seizures and are currently taking medication to prevent them?

A co-worker told me she had dealt with this caller before and he is one of those litigious types that got caught stealing from a store but was contesting the ticket he got --and counter-suing (along with a team of lawyers) because he had these mini-seizures where he didn't know what he was doing.

I wanted to tell him that he probably shouldn't go shopping...ever--if that was indeed the case. But, that's the kind of thing that turns "dispatchers" into "former dispatchers." So I bit my tongue.

I was a little concerned that he would ask me what that sound was in the background and I'd have to answer that was the sound of me rolling my eyes uncontrollably. But he didn't so we were able to make it through the rest of the call.

In the end I ended up telling him that wether or not he would be charged would ultimately be up to the officer that responded in the case of the sleep-larceny, but that for just having a seizure in public there weren't really any statutes that would be used against someone. Now if there was damage done to someone elses property, or items stolen, then there might be some kind of liability for that.

As for criminal charges, it would be up to the officer. So he thanked me and hung up the phone.

Wow. I feel like people are trying to do anything they can to prove they aren't responsible for their actions. I guess I feel just the opposite. On tv there are all kinds of crime dramas where someone tries to argue they are temporarily insane or incompetent to stand trial and either permanantly or temporarily lack the ability to tell right from wrong.

They use this as a reason why they should NOT be incarcerated. I say if you are incapable of telling the difference b/n right and wrong...you SHOULD be locked up until you CAN.

Monday, January 18, 2010

Not Different Calls, but a Different Me

Calls this morning, minutes after hitting the chair:

first came in as a 911 hang up. That's what we call it when someone dials 911 and hangs up before we answer. what a lot of people don't realize is that the phone company completes that call anyways, and the caller ID information is transmitted to the police department. When the call-taker picks up the phone on their end and says, "911 what's your emergency?" they are greeted by a dial tone.

In most call centers, the standard procedure is to call the number back if one comes through on the ANI/ALI relay. In the event the call came from a house phone (so the caller id includes an address) we will send an officer if we don't get an answer on the call back to the house.

So when I got a dial tone on a call this morning, I "dumped" the info into my call screen and typed, "911 HANGUP...ON CALL BACK...."

Ringing...kept ringing...and kept ringing.... I was about to put the call in with the notes..."NO ANSWER ON CALL BACK."

Then someone picked up. A man.

"this is Russell from the police department. I just received a 911 call from this line what's going on there?

man: Well something's going on here. so you probably did get a call.

"What is going on, sir?

man: I just got a little worked up and went after my wife. Here talk to her.

"Hello?"

The wife gets on the phone.

wife: hello?

"Hi, this is Russell from the police department, what's going on there?"

(By this time, officers were already on the way.)

I won't even get into the rest of it. It's painfully cliche'. He hit her, I don't know how many times, but she didn't want him to get in trouble. She was even telling him to get in the car and leave before we got there.

He was a vet dealing with PTSD, and non-compliant with meds so he sometimes lashed out. I kept telling her that despite her protestations we were coming, officers were on their way and getting even closer.

It didn't make her angry. but she was despairing. The hardest part was hearing the 7 yo in the background absolutely distraught, crying the whole time because she felt she was going to lose her father.

I overheard the father telling her to go to her room, and the mother trying to explain that she was scared and she just wanted to hug him.

The recording was only 4 minutes long, but it felt like one of the longest calls I've ever taken.


Almost right after that, I get a call from a woman who was walking her dog when a tween girl comes running and screaming down the street. She was barefoot, and nearly incoherent. The caller didn't know if she had been attacked or if she was lost or hurt in some kind of accident or what.

The girl was telling the caller, in bits and pieces, that her bed had been moved, that she woke up in her closet, and her mom was missing. She was sobbing in the background. Eventually, we were able to find out that the girl's mother had recently passed. She probably did wake up in the closet in her house, just a few doors down, but she had no recollection of how she got there.

She had a small cut on one foot from running down the street without shoes.

I spent the next hour or so looking at pictures of my daughter on my phone an stored on my computer: wishing I could be home chasing her around our coffee table, turning her upside down and tickling her and laughing.

This job is what I love to do. I'm not bad at it. But it did get a lot harder when I came back to it after becoming a father.

Saturday, January 9, 2010

Just When I Thought it Was Safe to Pick up the Phone

So it's been a while since my last place post, but I got a great call today!

me: Police Dept, this is Russell.

caller: ah yeah. I'm trying to figure out how I should approach this. I lived in Denver for about 30 years and I ran across this practicing witch that did something to me
and I came back to wichita, ks, here, and I've had mental problems and physical problems, heart attacks, strokes, uh, gall bladder attacks, liver problems. uh and it's..

me: hold on sec for me. Okay, where was this?

Caller: Arvada

me: And how long ago?

Caller: Uh this was like 15 years ago but my health is getting worse and uh, apparently i'm supposed to call and turn in some dealer or something--which I don't know anything about. just that he's the possible one that worked in a bar, uh, there, called the Rear Inn.

Caller: The problems I'm havin' are getting worse. As far as I know this should stop it, (By this I think he meant that turning in the drug dealer, he would break the curse, but at this point I was mostly listening to hear what other strange things that might come over the line.) but if not, I'm gonna have to get a lawyer and some police departments...I've tried the FBI, but since I was doing drugs back then they said it was all mental.

Me: Okay...,

Caller: But I know its not

Me: Okay.

Caller: so no one wants to prosecute this gal because... i'm... it's...it's probably hard to find out if they are doing witch craft of black magic or whatever you wanna talk about.

Me: Yeah.

Caller: But i'm dying here. I'm gonna get to where I can't work.

Me: ...And you live in Wichita?

Caller: Yeah.

Me: Have you called your local police department? [This is me trying to pass the buck.]

Caller: Yeah. and they said it was mental. I tried to get a hold of the FBI and I couldn't get past the secretary.

Me: Okay. Yeah. See, the problem is, we really don't have any...there's no criminal statute we could employ to prosecute them.

Caller: Yeah. I know. that's the hard thing. I don't know how to go about getting rid of this, this problem. when I, when I let her live with me, within 2 weeks, they already had the police sayin' that I stole her merchandise and stuff.

Me: Okay...

Caller: So they had something on me. I don't know what it was, er...

Me: Hmm. yeah. there's not really anything we would be able to do for you sir.

Caller: Alright so I guess i'm going to have to get some kind of disability lawyer or something and retire early.

Me: Sounds like it. And you'll probably have to prove your disability is work related... but you've already said it isn't.

Caller: Oh no. It's witchcraft.

Caller: So I'm barkin up a tree.

Me: Yeah. I guess if that's your belief system, you could try and find someone that would do something for you to counteract that.

Caller: Yeah. well, that's what I was trying to see. to see if there was someone that actually believed me and knew what was going on. I mean, you see on tv all the time, these psychics and stuff.

Me: Not necessarily through the police dept. we wouldn't have any resource like that.

Caller: Yeah i know. Um...uh...Gang Related, and stuff like that I know. (I have no idea what the movie has to do with this guy's situation, but whatever...) Alright. I figured I'd try.

Me: No problem. You have a good day sir.

Caller: You too. Bye.